If you have replacement cost coverage on your policy, a letter will be forwarded to you outlining our procedures for recovering your replacement cost holdback. Upon completion of the repairs, please contact your claim representative. We do recommend that you keep all receipts, bills, contracts and copies of payments (credit card receipts or cancelled checks, as cash payments will not be accepted).
Claims
All payees must endorse a claims check (exactly as written on the front of the check). This includes loss payees, additional insured, mortgagees or businesses. For proper endorsement of a mortgagee, we suggest you call your finance company and verify their procedures in endorsing a claim check.
If you have a mortgagee or loss payee listed on your policy, they have a financial interest in the property that you are insursing and, therefore, must listed on the claim check.
If you are the insured or agent on the policy you can request a loss run. Please email claims@drydenmutual.com or send a fax to 607-257-0624 to request loss runs.
The following information is needed:
- Agency name
- Insured name
- Policy number(s)
- Name and phone number of person making request
- Email, fax number or mailing address where you want information sent.
If you have any questions, please call the claims department at 800-782-0154.
It is important that claims should be reported directly to your agent whenever possible. If your agent is unavailable and your claim is a true emergency, please use one of the following numbers:
How Do I Report a Claim?
When the need to make a claim occurs, please contact your agent and explain the nature of your claim. Your agent will then produce a loss notice and submit it to Dryden Mutual. Once the loss notice is received by Dryden Mutual, a claim representative will be assigned and will contact you.
